At Hair By Melissa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details when you book appointments or contact us
Service Information: Details about the services you request or receive from us
Payment Information: Billing details necessary to process payments (securely handled by our payment processors)
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

How We Use Your Information

We use your information to:

Process and manage your appointments
Communicate with you about your services and appointments
Send appointment reminders and follow-up communications
Improve our services and customer experience
Comply with legal obligations
Protect against fraudulent or illegal activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance
Provide relevant content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

We may use third-party services to help us operate our business and website. These services may include:

Payment processing services
Appointment booking systems
Email communication platforms
Website analytics tools

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information
Object to or restrict certain processing of your data
Withdraw consent where we rely on consent to process your information
Lodge a complaint with the appropriate data protection authority

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Hair By Melissa

Email: melissa@hairbymelissa.co.nz

Address: Mt Eden, Auckland, New Zealand

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.