Frequently Asked Questions

The frequency depends on your hair type and the coloring method. For permanent color touch-ups, every 4-6 weeks is typical for covering gray roots. For highlights or balayage, every 8-12 weeks is usually sufficient. I'll create a personalized maintenance schedule based on your hair growth rate and desired look.

Highlights involve sectioning hair and applying lightener from roots to ends using foils, creating a more uniform, structured look. Balayage is a freehand painting technique that creates a natural, sun-kissed effect with softer grow-out. Balayage typically requires less maintenance and gives a more natural, dimensional result.

Our professional keratin treatments typically last 3-6 months, depending on your hair type, maintenance routine, and how often you wash your hair. With proper care and sulfate-free products, you can maximize the longevity of your treatment. Most clients schedule touch-ups every 4-5 months.

For the first 72 hours, avoid washing your hair, using clips or ties, or creating any dents in your hair. After that, use sulfate-free shampoo and conditioner, avoid chlorine and salt water when possible, and use a silk pillowcase to reduce friction. I'll provide you with a complete aftercare guide and product recommendations.

Come with clean, dry hair unless specified otherwise. Bring inspiration photos if you have them. Wear a shirt that's easy to remove or that you don't mind getting product on. For color services, avoid washing your hair for 24-48 hours before your appointment as natural oils protect your scalp.

I understand that life happens! Please provide at least 24 hours notice for cancellations or rescheduling. Same-day cancellations or no-shows may result in a cancellation fee. For major services like full color corrections or keratin treatments, 48 hours notice is appreciated.

After you submit an online booking request, I'll confirm your appointment within 1-2 business days via phone or email. This allows me to properly review your service needs and ensure I can provide the best possible experience. For urgent same-day appointments, please call me directly at 027 520 1613.

Yes! I offer complimentary 15-minute consultations for new clients or anyone considering a major change. During the consultation, we'll discuss your hair goals, assess your hair's current condition, and create a customized plan. This ensures we're both confident about the service before your appointment.

Your satisfaction is my top priority. If you're not completely happy with your service, please let me know within 7 days, and I'll do everything possible to make it right. This may include a complimentary adjustment appointment or service credit. With over 5 years of professional experience, I'm committed to ensuring you love your hair and feel confident with every visit!

My base prices are listed on the services page, but final pricing may vary based on hair length, thickness, and the complexity of the service. For major color corrections or extensive work, I'll provide a quote during your consultation. I believe in transparent pricing with no surprises.

Yes! I offer package deals for clients who book multiple services or maintain regular appointments. For example, booking a keratin treatment with color service receives a 10% discount. Regular clients (visiting every 4-6 weeks) enjoy loyalty pricing. Ask about our current promotions!